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All hand bidets are covered by a warranty limited to 6 months.
Hand bidets
are returnable within 30 days (before installation). After
installation, hand bidets and toilets are non-refundable due
to personal hygiene concerns. Customers will be
responsible for all shipping charges on returned items. All
return should be completed within 30 days from the order
date.
All returns must be
accompanied by a Return Merchandise Authorization Number.
Please send us a full explanation of what the problem is via
email to sales@pacinter.com.
It is important that you provide your reason for return
because we use this information to constantly improve our
product line. Upon receipt of your email, we will provide
you with a Return Merchandise Authorization Number (RMA). We
are unable to accept returned products without an RMA.
Shipping charges
that are incurred by the customer for merchandise being
returned to Sanicare, for any reason, must be paid by the
customer and not by Sanicare. It is the customer's
responsibility to pay all shipping and restocking charges
that accrue due to customer cancellation or merchandise
ordered but refused on delivery. All C.O.D. orders that are
refused will be charged the shipping charge, plus the
restocking charges.
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